Terms of Service

1. Company Overview

Steelcrest Investigations LLC is a Georgia limited liability company providing legal support services including but not limited to: notary public services, notary signing agent services, certified process serving, bail recovery, private investigation, and bail bond services. We operate primarily in Middle Georgia's Macon Corridor, including Monroe, Bibb, Jones, Lamar, Crawford, Houston, and Butts counties, with secondary coverage in Henry, Spalding, and Fulton counties.

Steelcrest Investigations LLC is not a law enforcement agency. Our personnel are not sworn law enforcement officers and possess no police powers. All operations are conducted strictly within the authority granted by applicable Georgia statutes.

2. Services

Our services are governed by the following Georgia statutes and regulations:

• Notary Public — Governed by O.C.G.A. Title 45, Chapter 17. Notarizations include oaths, affidavits, acknowledgments, and verified signatures.
• Notary Signing Agent — Certified through the National Notary Association. Loan document signings for mortgage closings, refinances, and real estate transactions.
• Certified Process Server — Service of process for civil and criminal proceedings in compliance with Georgia Civil Practice Act and applicable rules of civil procedure.
• Bail Recovery Agent — Fugitive apprehension conducted under authority of O.C.G.A. § 17-6-56, § 17-6-57, and § 17-6-58, with mandatory sheriff and police chief notification prior to apprehension.
• Private Investigation — Licensed under O.C.G.A. § 43-38 (Georgia Board of Private Detective and Security Agencies). Surveillance, background investigations, asset searches, skip tracing, and OSINT investigations.
• Bail Bonds — Limited surety agent services operating under Georgia Department of Insurance regulations and O.C.G.A. Title 17, Chapter 6.

Not all services may be available at all times. Services marked "Coming Soon" on our website are in active credentialing and not yet operational.

3. Engagement & Agreements

All service engagements require a signed service agreement or contract prior to commencement of work. Verbal agreements are not binding. Service agreements will specify scope of work, fees, payment terms, and any applicable limitations.

We reserve the right to decline any engagement at our sole discretion, including but not limited to cases where:

• The requested service would require us to violate any law or regulation
• The client provides false, misleading, or incomplete information
• The engagement presents an unreasonable safety risk to our personnel
• A conflict of interest exists or may arise
• The requested service falls outside our licensed capabilities

4. Fees & Payment

Fees for services are outlined in individual service agreements. General fee structures include:

• Notary services: Per-notarization fee as permitted by Georgia statute
• Signing agent services: Per-signing fee as negotiated with signing services or direct clients
• Process serving: Per-serve fee based on standard, rush, or skip-serve classification
• Bail recovery: Percentage of bond face value as agreed with employing bondsman
• Private investigation: Hourly rate plus expenses, or flat-rate per case type
• Bail bonds: Premium as permitted by Georgia law (up to 15% of bond face value in Fulton County; 10% standard elsewhere)

Payment terms are net upon receipt unless otherwise specified. We accept cash, check, money order, and electronic payment methods. A service fee may apply to credit card transactions. Returned checks are subject to a $35 returned payment fee plus any bank charges incurred.

5. No Legal Advice

Steelcrest Investigations LLC does not provide legal advice. Nothing on our website, in our communications, or during the course of service delivery constitutes legal advice. We are not attorneys and do not represent ourselves as such. If you require legal counsel, we recommend consulting a licensed attorney.

Our notary services are limited to acts authorized under Georgia notary law. A notary public is not authorized to provide legal advice, prepare legal documents, or counsel individuals on legal matters.

6. Confidentiality

All client information, case details, and investigative findings are treated as strictly confidential. We do not disclose client identities or case information to third parties except:

• As required by law, court order, or subpoena
• As necessary to perform the contracted service (e.g., sheriff notification for bail recovery)
• With the client's written authorization
• To our attorneys, insurers, or accountants as needed for business operations

All personnel and contractors are bound by confidentiality agreements. Client files are maintained in secure, access-controlled systems.

7. Limitation of Liability

Steelcrest Investigations LLC maintains general liability insurance and errors & omissions (E&O) insurance. However, our total liability to any client for any claim arising from our services shall not exceed the total fees paid by the client for the specific service giving rise to the claim.

We are not liable for:

• Outcomes of legal proceedings regardless of evidence or information we provide
• Actions of third parties including defendants, respondents, courts, or opposing parties
• Inability to locate or serve individuals who actively evade service or apprehension
• Decisions made by clients based on investigative findings
• Delays caused by courts, government agencies, or circumstances beyond our control
• Indirect, incidental, or consequential damages of any kind

8. Use of Body Cameras & Recording

Steelcrest personnel may use body-worn cameras and recording equipment during field operations for documentation, evidence preservation, and liability protection. Georgia is a one-party consent state under O.C.G.A. § 16-11-66, which permits recording of conversations to which our personnel are a party without notice to or consent of other participants.

Body camera footage and field recordings are maintained as part of case files and are subject to the same confidentiality protections as all client information.

9. Independent Contractor Relationships

Field agents and service providers operating under Steelcrest Investigations LLC may be engaged as independent contractors (1099). The engagement of independent contractors does not create an employer-employee relationship. Contractors are responsible for their own taxes, insurance, and compliance with applicable laws.

10. SMS Messaging Program Terms

11. Website & Communications

Information provided on our website is for general informational purposes only. While we make reasonable efforts to ensure accuracy, we do not warrant that all information is current, complete, or error-free.

Inquiries submitted through our website contact form are not confidential until a formal engagement agreement is executed. Do not submit sensitive case details through the website contact form.

12. Intellectual Property

All content on the Steelcrest Investigations LLC website — including text, graphics, logos, design, and code — is the property of Steelcrest Investigations LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

13. Indemnification

You agree to indemnify and hold harmless Steelcrest Investigations LLC, its members, agents, contractors, and employees from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misuse of our services, or your provision of false or misleading information.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be governed by the laws of the State of Georgia. The parties agree to attempt to resolve disputes through good-faith negotiation before pursuing formal action. Any legal action shall be filed in the appropriate courts of Monroe County, Georgia, or the Middle District of Georgia federal court.

15. Modifications

We reserve the right to modify these Terms at any time. Changes take effect upon posting to our website. Continued use of our services or website after changes are posted constitutes acceptance of the modified Terms. Material changes will be noted with an updated "Last Updated" date at the top of this page.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

17. Contact

For questions about these Terms of Service, contact us at: